Recorded Webinar: How to Negotiate (Even If You Hate Conflict) With Katie Lane

When a customer walks into a brick-and-mortar, a shop owner smiles, says hi and gently inquires if the customer needs any help. But in today’s digitally-driven world, the perfect welcome-procedure isn’t so obvious. Between checking facebook messages, replying to tweets and battling your email inbox, it’s easy to feel overwhelmed by customers service demands with no time left for doing what you love… working on your product! In this webinar Stacey Trock gives you tips for communicating with customers in ways that are more positive and more efficient.

Cosy Project Not so Cozy for Some

Cosy Project catches designers by surprise by selling digital versions of their patterns previously published in magazines.

Avoid Copyright Breaches on Your Multi-Contributor Blog

If you have a multi-contributor craft blog how can you be sure that the posts and images contributors are submitting are original? Fiona Pullen of The Sewing Directory speaks from first hand experience with these expert tips.

Legal Building Blocks: Takedown Notice

A takedown notice is like any legal remedy, to be effective it must be done right. Learn about takedown notices, then use our template to craft your own.

My Kid Wants an Etsy Shop. Now What?

With online marketplaces like Etsy, young people now have the opportunity to easily reach a global customer base for their crafted goods.

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