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When a customer walks into a brick-and-mortar, a shop owner smiles, says hi and gently inquires if the customer needs any help. But in today’s digitally-driven world, the perfect welcome-procedure isn’t so obvious. Between checking facebook messages, replying to tweets and battling your email inbox, it’s easy to feel overwhelmed by customers service demands with no time left for doing what you love… working on your product! In this webinar Stacey Trock gives you tips for communicating with customers in ways that are more positive and more efficient.
Cosy Project catches designers by surprise by selling digital versions of their patterns previously published in magazines.
If you have a multi-contributor craft blog how can you be sure that the posts and images contributors are submitting are original? Fiona Pullen of The Sewing Directory speaks from first hand experience with these expert tips.
Make sure you consider the following issues when drafting or reviewing a design agreement.
A takedown notice is like any legal remedy, to be effective it must be done right. Learn about takedown notices, then use our template to craft your own.
Many patterns from indie craft designers include a copyright notice. But is this restrictive language valid, and can it be enforced against the purchaser?
The lines are very blurry when it comes to pop culture intellectual property infringement in the craft world. Here’s some thoughts on it from experts!
With online marketplaces like Etsy, young people now have the opportunity to easily reach a global customer base for their crafted goods.
What craft industry professionals should know to comply with rigorous child safety testing laws for small batch manufacturing.
Copyright law protects the ownership of certain kinds of intellectual property, but not all variations. Here’s some common copyright law myths, debunked.