Retail Sales Manager
SUMMARY: Manages the retail store and develops sales strategies, training, and analytics. Performs duties ensuring that the sales, profit, and customer service goals of Stitchin’ Heaven are met and/or exceeded.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Responsible for ongoing recruiting, selection, training, motivating, coaching, evaluating, termination, and compensating all store employees with the purpose of upgrading individual performances and store productivity and profitability
Conducts store meetings with employees to upgrade knowledge and sales techniques
Provides for good customer and employee relations by answering questions concerning location, price, and use of merchandise
Provides strong customer demonstrations utilizing strong sales closing techniques in order to train staff to increase revenues.
Ensures cash is recorded and deposited in register on a daily basis
Manages advertising displays or arrangements of merchandise on counters or tables to promote sales in an attractive and functional manner to obtain maximum exhibition and demonstration advantages
Manages the record of sales, prepares and conducts frequent inventory of stock, maintains satisfactory recovery rate of trade-ins and repairs, and orders merchandise as appropriate
Reports in a timely and efficient manner required reports, payroll, commissions, cash statements, and all other records and books related to store functions
Performs and manages other duties as requested
Teaches or arranges for classes to be taught for various classes with intent to sell. Responsible for facilitating Owner’s Classes, clubs, demos, Creative Classes and coordinating freelance educators for Creative Classes as appropriate
Directly supervises sales employees and actively trains and monitors the sales process.
Carries out supervisory responsibilities in accordance with Stitchin’ Heaven policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS/REQUIREMENTS: High School diploma or equivalent or above. Business degree is a plus. One or more years retail experience with a demonstrated success in closing sales. Must be able to lift sewing machines that weigh up to 50 pounds
COMPENSATION: A base salary will be established by the experience and skill of the applicant. Annual bonus can be expected of 10-20% of base salary provided sales and operational goals are achieved or exceeded.
Previous sewing experience a strong plus. Effective 2/20 Stitchin’ Heaven will be a full-service Bernina dealer.