Harness the Power of Live Webinars: Tips for Craft Business Owners
A live webinar can be a great way to establish yourself as an expert in your field. Here’s some great how-tos to make them an effective tool!
Using Non-Violent Communication and Conflict Resolution Strategies to Talk to Unhappy Customers
If you’re a business owner, at some point you’re going to deal with angry customers. Here’s some tips for diffusing uncomfortable customer situations.
How to Respond to Customer Feedback Online
Responding to customer feedback is an opportunity to publicly demonstrate that you care about your customers and their experience with your business.
How AQS Mishandled the Online Fallout After Pulling Kathy Nida’s Quilts
Censorship is central to this story, but there’s another story here and that is about how companies respond to critical feedback online.
Real Talk: Communicating Assertively with Clients
It’s important to communicate effectively with our clients. Speaking assertively means choosing language that sets us up for successful interactions.
Expert Copywriting Tips for Your Creative Business
In one way or another, every business owner relies on writing for a good deal of the work they do, and the more effective their ability to communicate in writing, the more effective their work. Use these expert copywriting tips to help your creative work shine.