Mark Montano uses Americana Tube Acrylics for some of his DIY tutorials and projects on his website. such as this stencil art project.
Photo courtesy of Mark Montano
In the race to gain blog readers and newsletter subscribers, the craft industry has adopted the motto of “free.” They hope offering free patterns as lead magnets will lead to future sales.
Sam Hunter isn’t buying it.
“I’ve been told categorically by some people that I should do more free things,” says the Portland, Oregon quilt designer behind Hunter’s Design Studio. “My experience is that I don’t get anything out of it.”
Last year, Hunter experimented by listing PDF patterns on her site at a suggested price that visitors could roll up or down as they wished. “I was slowly moving away from having all this free stuff. In January of this year, every single person who came to my site and took the free pattern, rolled it down to zero, and didn’t subscribe to my newsletter.” Instead of enticing readers with a free pattern, Hunter suggests offering a different kind of content, such as a Top 10 list, or advice for keeping your studio clean. She advocates for creators to raise their prices and put out quality patterns, so as not to train readers to expect free craft media.
“I personally know several designers now who’ve pulled back from making a free pattern to go with their fabric line in their contract,” Hunter says. Speaking with fabric distributor Clothworks, Hunter learned that fabric shops are tired of all the free projects. Why? They are no longer leading to fabric sales as intended, and they are training customers not to purchase patterns in shops.
This brings up another problem in the industry, which Hunter says is modeled by big box craft stores where everything is eventually on sale or you get a coupon. “We’ve turned a significant portion of our customers into people who expect the prices to be low,” she says. “They expect to get things for free. They are terribly verbal about it. They are combative about it. And they don’t want to invest in us [as makers].”
Hunter believes the industry as a whole has educated customers to be cheapskates. “I think we’ve taught them that they can be, and that with their ‘cheapskatery’ there’s still an ample amount of this industry that they can engage with without investing in it. And I’m not on board for that.”
The Case for Free
Is there a case for offering free patterns and other craft content? Craft designer, TV host, and best-selling author Mark Montano says yes. As a Creative Consultant for DecoArt and a Creative Director for Eclectic Products, makers of E-6000, Montano regularly uses his blog to share free tutorials for creative home decor and crafts that represent the brands he works with.
Sam Hunter and Lisa Congon with their “Show Up” quilt.
Photo courtesy of Sam Hunter
Mark Montano’s annual Artist Trading Cards Swap hands uses DecoArt paints and a Gel Press.
Photo courtesy of Mark Montano
Most companies or makers who offer a free pattern or printable are looking to increase traffic and attract new fans to their online venues, Montano explains. “I only offer free content to drive brand awareness to the products I use. I believe wholeheartedly if I stay authentic and consistently represent only the highest-quality products in my projects, that eventually people will be drawn to the brands I use when they’re shopping.”
And it’s working. Most brands that have worked with Montano have noticed up to a 20 percent increase in sales after he repeatedly uses their products in free online tutorials. That said, Montano does not share the concern that providing too much free craft content leads consumers to get used to “free,” and he doesn’t fear that they will stop buying patterns or products.
Supplies used in Mark Montano’s Stencil Art DIY project.
Photo courtesy of Mark Montano
“To be clear, even if I did not work with certain brands, I would still offer free content to my followers,” he says. “My personal mission is to share my creativity as a way of giving back. I hope to inspire people to be creative and ultimately lead more satisfying and healthy lives. That said, I think free content is important for most businesses. It’s like offering a free dessert with an entree. They may not see the results immediately, but slowly they will build brand awareness and hopefully loyalty.”
Industry veteran Lia Griffith agrees that free content can be valuable, but craft bloggers and businesses need to think about their reasoning behind it.
“Our aim has always been to help others reconnect with their creativity,” says Griffith, Founder and Creative Director of Lia Griffith Media out of Portland, Oregon. It takes hours and hours to design simple DIY projects, patterns, and tutorials, she explains. “We are teachers as well as designers and so we really need to put the work in to provide great tips, tricks, and tutorials. We wish we could provide our patterns and tutorials for free, but we cannot survive on free.”
When Griffith’s business launched in 2013, all of the content was free and she got by on ad revenue. But commission on ad clicks dropped dramatically in 2015 so she had to look at introducing a subscription model to make things work. “Fortunately it was very well received.”
For a number of reasons, Griffith and her creative team offers a couple of free DIY projects every month. One reason is to allow people to try before they pay to subscribe. The free patterns are also provided to print and online media, to increase brand awareness. “It allows us to share those patterns with our top online referrers who will only feature free patterns,” she says. “We also like to treat our non-members because many of them are incredibly loyal as well.”
There is no doubt that the rise in DIY blogs has created an assumption that tutorials and patterns should be freely available, Griffith says. “We need to change that story. No one out there can work for nothing. We must value ourselves and our work as creatives. It’s hard, and it took us a long time to become comfortable with charging our members. But fortunately, they see the value, they see the hours of work that goes into the projects we create for them, and they are happy to support that.”
Establishing Value as a Creative
What am I worth?
What is my value?
How am I going to charge for this?
For someone who is just starting out in the craft industry, these questions can seem impossible to answer. That’s why Hunter is passionate about keeping the conversation going. She participates in numerous forums and Facebook groups where creatives discuss raising the value of their work.
Hunter believes that structures of power and payment in the craft industry have been set up to send creators a mixed message. “We’ve built an industry on ‘nice women being nice.’ It’s been offered to us like we should be damn grateful for the crumbs. Why are we the only industry that doesn’t get a raise?”
“There’s definitely some work that we have to do with our self-confidence to stand up for what we should have in this industry,” Hunter says. “Every time I stand up for it, a lot of people write me privately [with support]. And I tell them that the only thing that’s going to make a change is if you stand up publicly. But no one wants to stick their neck out. I’m not going to stay quiet on this. I just can’t.”
More resources:
– Crafty Planner podcast with Karen McTavish on increasing your prices
– Quilt Pattern Designers Facebook group
– Stop Working for Free Facebook group
– Working as an Independent Quilt Entrepreneur by Steph Skardal
Lia Griffith in her studio.
Photo courtesy of Lia Griffith
Lindsay Conner
contributor
Lindsay is a modern quilter, writer, and editor. A multi-book author with C&T Publishing, her latest project was designing sampler quilts for FreeSpirit Block Party (Stash Books, September 2018). She also works with Craftsy and Baby Lock sewing machines, and is an editor for Frommer's Travel Guides. She lives in Indianapolis with her husband, son, and two cats, who were the inspiration for her adult coloring book and Kickstarter "Project of the Day" Lazy-Ass Cats. www.lindsaysews.com, www.lazyasscats.com
I just love Sam! This is exactely how I feel and I am loud too. On my own blog, in conversations with others both in-person and online. Free patterns have never worked for me. Neither does the PayPal donation button on my blog. Stitchers just don’t want to pay. And I agree with Sam that they see me as the ‘evil woman’ always talking about money. Why am I not that lovely person who just gives? Well, my health insurance company and pension plan don’t ‘just give’ either :).
I so agree. Offer a good product at a fair price. Social media content should educate and direct folks to your product or the products you promote.
I think this is a fantastic article. I certainly take free content to heart. In the past year since we started producing our videos and live shows, my free content has evolved into the live show offerings and the demonstrations that I have during the live shows (such as How to Add a Side Pocket to Any Bag). We still occasionally do a full-length video tutorial, but that is a couple times a year. I decided not to have a Black Friday sale this year (my only sale of the year) because I want to get away from any type of sale. I feel that I price my products fairly based on the work we put into each product and the other costs involved, such as employee accident insurance or website/video hosting (be it a video or a physical product like fabric). I want our followers to engage with our work because they are really interested in it and find that it enriches their lives, not be following us waiting for the next sale.
Thanks for writing such a great, honest article Lindsay!
How true. All the FREE and pretty soon you won’t BE. No one should work for very little or nothing. As Sam found that if there is no cost, there is no value. We have to charge appropriately for our work. Retrain our crafters that a cost is necessary.
The premise here is good. Unfortunately, it isn’t always that simple.
If you have all of your content behind a paywall, it can be much harder (or seemingly impossible) to attract those first customers. The first customers become early adopters and evangelists of your work, sharing it with the world so that more people can find it. Offering some things for free so that you can get this early following can be a great marketing tool. The trick then is to figure out when it makes sense to put some, or all, behind some kind of paywall. CIA does this. On this site there are some articles that are free for anyone, and some that are only available for paying members. Even the CIA sees the value in offering some content for free.
If you’re a designer with work that requires patterns (such as Sam or Lia in this article), it can be easier to charge for your content because people need the pattern for the quilt or the pattern for the flower petals in order to make the item. This is a physical (or digital) product that they can charge for. However, if you have an idea or a technique that does not require a specific tool or pattern, that can be harder to charge for. Even if you find a way to “package” that technique in a way that you can charge for it, likely someone else will come along and offer the same or similar for free on their site. Even if you could copyright the idea or technique, hunting down and sending a cease-and-desist to each violator would become your new career. In in the meantime, these people who may have stolen your idea or may just have easily been “similarly inspired” are benefiting from what could have been your traffic and ad revenue with the pageviews on their site. You might as well offer it on your site so that you can get the traffic and pageviews – and hopefully turn that into ad revenue, affiliate sales, and newsletter sign-ups.
We should also note that while Mark Montano offers his content for free to consumers, he isn’t working for free. He is working as a consultant for the various craft brands that he uses in the tutorials. His work is being compensated.
As creatives, I think we all agree that our work has value. And we all agree that we that we want to be compensated appropriately for that value. But measuring what is appropriate compensation is not as easy as measuring out a yard of fabric. In this digital age we need to find the best ways to promote ourselves and to get paid. I’m so thankful that ladies like Sam Hunter and Lia Griffith have led the way for pay-only models. But I think it is important to remember that they both started out offering free content to grow their following before they moved to this model.
Excellent article and discussion by commentators. I’ve been pondering this for some time. Craft Moore raises some interesting points to analyse. Maybe there’s an advantage to offering selected free content at set times, depending on the maturity of the business and size of customer base. Thanks for this discussion. Lisa at SunsetSeams.com.au
Loved this article. I agree with Lindsay. I have tried the free route in the past and found I was a sinking ship. Now I offer only a free pattern that changes yearly when someone subscribes to my newsletter. I do offer a discount to my subscribers when a new pattern is released but other than that the only true sales I do are on Socktober for my sock patterns and Black Friday-Cyber Monday as a once a year sale. I have discovered that my tribe wants to pay for professionally edited, charted and solid pattern writing. And those are the customers that I want to cultivate.
Hi Abby!
Its ok to give some freebies away, but we have to be careful. There are some people, who, when you give them an inch, they want to take 24,000 miles north-south, east to west. I’ve decided to offer only a few pdf sheets for free, in my store at TeachersPayTeachers dot com slash store slash fabricated-frames, and you don’t have to be a licensed educator to have your download printables on that site. I offer a “Thank You Teacher card, and my 2 “Teacher” tabletop photo frames for 2×3″ photos, one is a convertible frame pin ornament. Its my gift to teachers, simple to make, and then I guide them to my other paid products, such as the other small tabletop frames, & convertible frame pin ornaments, with my art formatted, plus my other crafts, sewing, and paper crafts.
Last year, when Craftsy converted to Universal owned bluprint, the new company left a lot of customers high and dry, taking off both paid and free content, that was stored in their files. I was told that that happened by my customers on there. So, I got the idea to contact my customer base, as I still had the list of email addresses from my customers who added the free and paid content to their files, even if they didn’t download them yet. That’s when I was told that some customers didn’t get a chance to download their files.
Then I had an idea – I need to make a subscriber list, and an email newsletter. Got the idea from you Abby. So, I started to contact my base, the email addresses from my customers on Craftsy, who allowed for not only them to have a treasure trove of potential customers, but for us as well. I also contacted my own customers, plus my Etsy pattern customers. I asked them to please consider signing up for my email newsletter through my site at fabricatedframes dot com on my home page. Some did.
Well, in regard to the issue at hand, with how we should deal with offering freebies, there was one person who signed up, who asked me for more than what I offered in the freebie, and more than what I felt was free to offer. In this first time out with handling a subscriber list, I offered a free pattern download last year, they picked from my list, regardless of price. Again, this was last year. Well, this one person asked for my sheet music frame pin ornament printable pattern. I sent it, free, no problem on my end. This person wrote back, asking if I had the lyrics to the song, too, to give! Ok, background on my sheet music frame pin ornament … I wrote a song when I was 18, for my arranging and composing class in high school. It was an elective class, and that was our final project. I had a song already, but up until that time, I didn’t know how to “write” music, and to be quite honest, as I’ve found through people “in the business”, aka other songwriters, pop artists, musicians, and producers, as well as my own boyfriend who is a musician playing in bands, that most of them don’t actually “write” music, they use tableture, write lyrics, etc. I would record the melody and lyrics that I came up with into a recorder, was a tape recorder, nowadays, its the sound recorder on the laptop lol. And when I “composed” the song for this sheet music, I was 15. So, the lyrics, which were ok, well, were from a 15 year old perspective, not that they weren’t great, and worked, but that they didn’t sound sincere, like they came from me. So, when this person who received my freebie with the sheet music frame pin ornament on it, and asked me about having the lyrics, too, I told her all of this, and told her that I didn’t feel comfortable sharing lyrics, that quite frankly, I felt embarrassed about. That’s when she unsubscribed to my email newsletter! What do you do when they want more than the freebie? I wish her well, I removed her, and left it at that. I didn’t ask why. Still, I felt that it was because I wouldn’t give her the lyrics. I don’t know. I do know that I stand by my decision.
On the bright side of giving freebies, I did gain 2 sales from a person in the subscriber list, who bought from me on Craftsy, and I sold to them last year and this year! How? Well, late last week, I emailed my subscriber list, telling them about my 20% off sale storewide in my store on TeachersPayTeachers.com slash store slash fabricated-frames (my store’s pdf craft listings are on sale until Friday btw) , those on the site call it TpT for short lol, and you may see #TpT or #TpTClassFund on Instagram, Twitter, etc. So, I send out this email to my subscribers, and it was around 1am when I did it. Well, my customer from Craftsy and now subscriber bought one of the higher priced downloads, not even listed in the newsletter, within ONE HOUR of me sending the email! I was excited! When I saw the name of the customer, I thought, “I know this person! I think that she is on my email newsletter subscriber list!” I logged out of TpT and logged into my email, and low and behold this person was on the list!
So tonight, I am sending out another email to subscribers, and my list. Happy face!
I just wish many of these sites would allow us to see “who” buys our downloads and art on products, besides their name and where they are from. They’ll sometimes only supply a first name, and the city and/or state they are in, and that’s it. So, we can’t contact them to connect. My art is on products on Zazzle, Cafepress, RedBubble, Society6, ArtsAdd, TheKase, MyFabricDesigns, Spoonflower (which allows me to interact with the customers through messaging), and my sewing patterns, papercrafts, sheet printables, download pdfs are on Etsy at etsy dot com slash shop slash FabricFramesKristie , TpT, craftsuprint dot com slash kristie-lynn-hubler which is a card and craft printables site in the UK, where many of them have no contact, or very little contact info to go by, to possibly connect with customers.
Hopefully, one day they will.
Thanks for letting me share Abby!
Take care everyone!
Happy Holidays!
And have a happy, healthy, and safe season, new year, and always!
Thank you!
Kristie Hubler, artist, inventor of the washable, sewn & no sew, fabric photo frames, convertible frame pin ornament, washable fabric brooch pin with removable pin backs, plus house shape kitchen pot holder, and male dog diaper bellybands
As a published artist and author, I can identify with all that’s said here and can see both sides of the spectrum. As a crafter and painter, I’ve found people like free. But in the long run, they don’t value you enough if there’s too much offered for free. It undermines our self-worth and encourages potential buyers to always be on the lookout for a freebie or high percentage discount coupon on goods that took a long time to create from idea to finished product. I am vocal on this subject, because I feel if we, as artisans, don’t value ourselves and our work, others won’t either.
The idea of subscription or course content is quite viable, but takes some doing to create. We all need to earn enough to live on, and the idea that we’re starving artists is truer than many think. I was once told by a successful friend of mine that people will consider what you offer is of value if you price it high. It comes down to respect. I’m preparing to launch my first art course, so let’s hope that advice is on the mark.