Email Etiquette: How to Say Please, No Thank You, and I’m Sorry
My secret to polite email etiquette is having a cordial hook that sets the tone for myself. With this, the rest of the email can fall into place.
Using Non-Violent Communication and Conflict Resolution Strategies to Talk to Unhappy Customers
If you’re a business owner, at some point you’re going to deal with angry customers. Here are some tips for diffusing uncomfortable customer situations.