The new Craftsy.com will launch sometime this week.
Many crafters and craft instructors were saddened to learn in late May that NBCUniversal had decided to shut down Bluprint, the video-on-demand site originally called Craftsy they’d purchased and rebranded three years prior. Then, things seem to turn around on July 1 when TN Marketing, a niche video-on-demand company based in Minneapolis, bought the Craftsy assets, promising to preserve them for users. Now, that day is just around the corner.
The new Craftsy.com will look familiar to most users. All of the classes that customers had purchased when Bluprint closed will be in their accounts at launch. TN Marketing decided to revert back to the Craftsy brand, rather than sticking with the short-lived Bluprint moniker. There will be both a subscription and an a la carte model. Subscriptions will be available monthly for $7.99 and annually for $79.99 and individual courses will be $39.99 with frequent discounts down to $29.99 and $19.99.
A few changes
One major difference will be the addition of advertising on the new Craftsy site. TN Marketing runs ads on all of their niche video-on-demand sites and Craftsy.com will be no different.
Another major deviation from the original Craftsy is that there will be no pattern marketplace. Before the NBCUniversal buyout, Craftsy had a robust marketplace where designers could sell their patterns to customers with no transaction fee. After Craftsy became Bluprint, the marketplace was drastically cut back so that only a very few patterns remained. TN Marketing is not planning to have a pattern marketplace at all, at least not at launch, citing the technical challenges involved in setting something like this up.
TN Marketing is also not planning to have a retail shop like Bluprint and the original Craftsy had. Sourcing, staffing, warehousing, and shipping supplies at scale is a whole other sort of business that they are not prepared to take on, and therefore they didn’t purchase these assets when they bought the brand. Instead, they’re looking at offering more classes on DVD. TN Marketing currently offers classes on their other niche video-on-demand businesses on DVD and they feel there’s a strong opportunity to bundle online Craftsy courses (either a la carte or subscription) with a DVD at a higher price point. They may offer a limited selection of notions and some kits as well. In addition, they’re looking to partner with existing craft retailers to offer their subscribers discounts on craft products.
Going forward
At launch, there will not be an affiliate program in place, but there are plans to use ShareASale to build one out in the coming months, similar to the program that Craftsy had in the past. In fact, the affiliate manager who worked at Craftsy and Bluprint is now working at TN Marketing and will be managing the program.
TN Marketing is working on creating social media accounts for Craftsy. The @becraftsy accounts were pointed to @bluprint after the NBCUniversal buyout. Getting those straightened out is going to take a little more time.
TN Marketing does plan to continue to produce new classes once conditions for gathering are safe again. They’re hoping to begin in the fourth quarter of 2020 and the first quarter of 2021. New classes will focus on the most popular subject areas on Craftsy including sewing, quilting, knitting, and crochet. TN Marketing classes use multiple cameras and good lighting, but the process is different from producing a traditional Craftsy class (see a few examples of a TN Marketing class here and here). Classes will be filmed at TN Marketing’s headquarters in Wayzata, Minnesota, a Minneapolis suburb. TN Marketing is launching a new vertical focused on art and it looks as though the art-focused content may go there in the future.
A course page with customer questions below.
When Craftsy became Bluprint the expectation of instructor interaction with students dramatically decreased. TN Marketing will not be bringing that expectation back. There will be a Q&A associated with each class, but it looks as though some questions may be answered by the TN Marketing customer service team, rather than a back and forth between the instructor and the student.
The TN Marketing acquisition closed on July 1. Since then they’ve migrated 1,500 classes and 23,000 total assets from Bluprint/Craftsy to the new site. They’ve loaded 8 million class units into over 1 million buyer accounts. The new site looks to have a fairly simple homepage, with plenty of the familiar Craftsy orange and a clean design. Look for it sometime this week.
I am looking forward to having an access to classes! I hope kits will also be available!!!! Also thread I love craftsy thread!!! Thank you so much that you are coming back!!!
They’ve made it pretty clear that they won’t be sourcing products so there won’t be Craftsy thread any longer.
I am just happy for kits and classes for now!!!!!
I think it is a relief for many people who really feared that Craftsy/Bluprint was just disappearing for good.
I am so glad it’s not disappearing for good!!!
Don’t. Its a scam site. Took nearly 80 euro from me for a cancelled membership renewal – then locked me out. Promised a refund but never sent it Abby – you should not be publicizing a scam site – it calls into question the integrity of yourown site.
Hi Irene, While I’m very sorry this happened to you, TN Marketing is not a scam.
My experience with the new Craftsy has been horrible –
I had a subscription to Craftsy that expired in July 2020, at the time (from May – July ) there was no new content, you were unable to use your forever credits, and the company kept saying they would transfer your classes, and then you would have your forever credits.
Notices on the new Craftsy’s website kept telling you to be patient, they were transitioning and you would have your classes and remaining forever credits in a PDF format for you to use by Nov 15. Well it’s past Nov 15 – and I’ve been trying to get my unused credits
Now, after a royal run around – I’m told that I have from Nov 12 – Dec 31 to use my forever credits (Mind you — you could not begin using them until you received them and they were to be in by Nov 15) —
So Nov 15th came around and I emailed them asking about my credits — Now I’m told I cannot use my remaining credits unless I have an active subscription with them —
So I asked them to let me know how many credits I have since I cannot see it —
Response — They can’t tell you if you have any credits with them unless you have an active subscription with them —
But wait as if that wasn’t enough — there’s more — NOW I’m told that – if you don’t have an active subscription — your forever credits are forfeited —
WHERE was that ever stated on their website or told to the customer!
As for the classes you purchased — Did you make sure all the classes that you purchased were in your library? — I did and found one missing (Custom Yoke)– when I asked about that — they said they are still negotiating
hmmmm not recalling any mention of courses under negation that you may not have — only recalling the company promising that your classes would be back
If TN Marketing is not a scam —
and they do not know how to treat their instructors justly
and apparently they do not know how to treat their customers honestly — then what would you call them
does anyone know what happened to the $ i spent and i want to watch classes i already paid for on craftsy. i wont join until they re-set my email so the classes and stuff are linked to my account . #5548320
So,how can I get access to the “forever’” classes that I have paid a fortune for already? I bought so many classes over the years that it was criminal for them to just sell out and say,”too bad….”
‘
Ok, so I will have the classes I purchased at the new launch, but will I have to purchase a membership to retain access to the previously purchased classes?
I want to know that too. I have over 50 classes that I paid for and can’t access
Feeling frustrated.
No! I just looked and all my content exists under my old craftsy account, my Bluprint account, and anything new. They’re working quickly to get it all caught up, so don’t worry.
Do I need to pay a monthly membership fee to keep all the classes I purchased?
Please reach out to Craftsy directly for customer service questions.
I don’t know if it will help you, but there’s this $3 year subscription with a really helpful auto-renew to &80 (ahem). i am just poking around looking for the “catch” to this. I’m guessing I get the subscription to see the classes, then have to buy the classes?
https://go.craftsy.com/C25161/?nabc=0&SubscriberKeyHash=727B397D66128DBFC1AE3A7F7E56B97E
I have just subscribed for a year at $5. The blurb said I can cancel auto renew on line but there is nowhere on my account to do this or even cancel altogether. I can’t phone as I am in the U.K. have sent an email but not even an acknowledgement that they got it let alone a reply. Worried I can’t cancel now.
I am trying yo get into my craftsy account to no avail. This is so frustrating. I haveclasses that IU have paid for and cannot figure out what to do
If you need customer service from Craftsy, please reach out to them. You can reach Craftsy at craftsy@program-director.net or by phone at 1-888-891-7203. Their customer service hours are 8-4:30 pm CT Monday-Friday.
I would like to find out what happened to my Craftsy classes. I paid for them and can not access them anymore. I did not hear from Blueprint or what it’s called, but I would like to have the classes that I paid for.
Please let me know what I should do.
Craftsy is certainly crafty in trying to charge my expired credit card to renew my blueprint membership. Thankfully my credit card company noticed me they were trying to charge my credit card $79.99. Two attempts. I called and the company did not even have my name on file. Just my email and I guess my credit card info from blueprint? How can this be legal? How can you charge a credit card that if I logged into my account… or wait I can’t with my
Blueprint password but I can reset under craftsy. Of wait I can see my email in my now new account and an old address not associated with my credit card. Nowhere to be seen is my credit card info because it says I am a non member. So if I am a non member why are you trying to charge my credit card. This company tried to do this to two of my friends also. The Better Business Bureau will b hearing from me. This company is shady on how they are trying to get money for memberships. The person at customer service kept asking for my name because they didn’t even have that on file. Just my email. How can you rightly charge my credit card with only an email address and a non member at that. Do not work with this company!!!!
If this helps others, I found my forever classes by way of a Google search – there was no link anywhere on the Craftsy website.
On the downside, I haven’t been able to find my patterns from the site.
Also, when watching the videos you can no longer make use of the 30-second repeat function which used to be extremely useful.
I also miss the ability to jump forward or backwards while watching a video. Seems like at the very least the Craftsy people are doing everything on the cheap–if not on the sly. Those are pretty basic video player controls. They must have the cheapest help in the industry. I was able to recover all of my classes from the old platform, and I only shelled out another few bucks more recently for the “special” premium membership. I wasn’t going to throw any more money their way so fast. I HAVE gotten plenty of use from that few dollars, but I would be leery of spending any more than that based on what I’ve read on this thread!
I thought it says they are not selling kits? Or is it personal patterns they aren’t selling
Craftsy is a scam. I have sent numerous emails demanding a refund for the $214.00 they charged me. Never heard a thing
I just got off the phone with customer service that’s what its called. The supervisor there didn’t even know what a class action suit was. I think we should show him. Ive been charged since January and have not been on the site. Now I’m told I won’t have access to over 20 classes I bought years ago. They owe me the same amount.
Could you please give me the phone number for customer service or something? I haven’t been able to find anything. I had over fifty classes I had purchased from the original site and I really want to watch them again.
Signed
‘ripped off”
If you need customer service from Craftsy, please reach out to them. You can reach Craftsy at craftsy@program-director.net or by phone at 1-888-891-7203. Their customer service hours are 8-4:30 pm CT Monday-Friday.
Go to your credit card bank. Ask for their assistance to help you get your money back. The “new” Craftsy’s customer service people do not know what they are doing. I asked to speak to a supervisor, was put on hold for 22 min, then disconnected – yeah right! I called back, the same thing happened. Am I a dope or what?
I purchased 2 classes after I retired in 2016 from CRAFTSY. It then changed to Blue Print and they assured me I would not lose those 2 classes. One was Angela Walters. The other was how to quilt borders. Now it’s back to CRAFTSY and there is no record of my FOREVER CLASSES!!!!!
Looks like we are all in the same boat no refunds for subs taken out of our accounts. I belong to other websites have never had this problem requests are made to renew never have had money STOLEN from my PayPal account. As with most no responses to my requests yes it is a SCAM
Contact your credit card company explain the situation and they will can credit your card.
I joined Craftsy way around 2013-14 and bought all my classes from the original Craftsy, nothing from Blueprint. Have been trying since 4/2020 to get to my classes. Still trying. I don’t think my credit card company could go back far enough to find my original purchases.
Don’t. Its a scam site. Took nearly 80 euro from me for a cancelled membership renewal – then locked me out. Promised a refund but never sent it
If you live in the Minneapolis area, check out SR Harris in Brooklyn Park- they have a huge amount of the kits and fat quarter bundles from Craftsy,
Oh interesting. Thanks for this information, Sue.
Abby , Craftsy may not be a scam but it is certainly Not straight forward.
I just tried to access my lifetime classes and NONE of them will play. I’ve been told you have to pay a nominal fee (subscription) to have access now. I won’t do that given the trouble Craftsy gives everyone with auto charging their credit card and then making them jump thru hoops to cancel .
Goodbye Craftsy
I’m confused. Nov 2021, I saw this seemingly great special on drawing tutorials (and many others crafts tutorials) for $2.99 a year. I understand I will have access to a bunch of drawing tutorials for free for a year. But I’m concerned..As I listen to your Comments it sounds like you people have to pay $ for something else. What is it you have to pay extra for? What would I have to pay for after buying this Special membership? I’d appreciate a helpful reply before I join.
Thank You in advance.
I think it’s just that when your subscription automatically renews, it renews at full-price 10 days prior to the renewal date and there’s no way to cancel online (you have to call them).
Sounds like BS to me. It was free, now you want a monthly fee for some instructional video I bought.
I’m emailing that instructor to tell her. No wonder she decided to sell them on her own, new site.
Please take me out of auto renew
Please contact Craftsy for customer service about your account. We’re not affiliated with Craftsy and can’t help you.
I had classes purchased in the original Craftsy. I can no longer access the classes. It is disappointing that corporate branding, content, and marketing shifts ruin the original quality of Craftsy. The marketing used today is not to develop an engaged customer base, but a disjointed mix that only cares about profitability over all else. Also. Interacting with customer service rather than the instructor is not the same. This new version of Craftsy is just a hack job to the greed of big corporate America. People participate in crafts to interact on a home made platform where that personal interaction matters. I can just visit my local quilt, art, or woodshed. Take classes, buy supplies. These folks care and are skilled in their craft. What really do you offer. A mish mash, crappie access, and poorly organized branding that does not provide a warm fuzzy feeling.
Signed on yesterday and the reply is it will take upwards of 75 days for my previously purchased content to make its way back onto my account….so definitely not ready right away. Perhaps others are having better access luck than I am!
Same for me. I”m concerned that I will buy a class during the 75 days that I already own.
Probably a good idea to not buy anything right away.
same for me too! This is sort of a bummer. You would think with all teh time they had to switch everything this wouldn’t take nearly 3 months to do. In addition, you can’t access blueprint anymore either. So you can’t get anything from either. I won’t lie- I HATED Blueprint and never purchased anything from them, but I still have TONS of stuff from the old Craftsy- that I would like access to. Really disappointed by this. And also I had to do a Google search to find out how much the membership costs.
Why do I have to pay for a membership on the new Craftsy to access my classes I purchased on the original Craftsy site before BluPrint took over
Lesson # 1
They know exactly what they are doing!
Lesson # 2
No honest person / company would even think of robbing their customers.
Lesson #3
Add together everyone who has been commenting about this injustice and that total will equal a class-action suit .
Lesson #4
Add the amount of money everyone has had STOLEN from them and report the business for Consumer Fraud. The best way to take down a thief is to put their face all over the Internet.
I’m saddened that we all cannot trust anyone. I’m not sure why that is that way. Our trust has been stolen by people without a conscious.
Oh, interesting. Best to wait and see, then.
It’s 2022 and I still haven’t gotten access to my previously purchased classes from pre-BluPrint Craftsy. The customer service form online that I keep trying to submit gets rejected with an error message.
If you need customer service from Craftsy, you can reach Craftsy at craftsy@program-director.net or by phone at 1-888-891-7203. Their customer service hours are 8-4:30 pm CT Monday-Friday.
Thank you Abby! They should bring the patterns back, for designers to sell. I know of a lot of pattern designers who made money from Craftsy pattern sales. I wouldn’t expect them to do it for free, like the original Craftsy did, but it would be nice if they allowed designers to sell, plus they could take a cut of the sales. I found, and wound up uploading and selling patterns on TeachersPayTeachers.com, plus there I also sell on Craftsuprint.com in the UK, that sells, worldwide, cards, paper crafts, sewing patterns, and other digital download printables. I was really hopingthat Craftsy would bring back pattern downloads. Take care Abby!
I had a pretty large “pattern library” but now that is gone. I can’t find it anywhere. It did migrate to BluPrint, but not back to the “new” Craftsy. It is just not right.
I purchased the monthly subscription yesterday; However, the 275 classes purchased via Craftsy/Bluprint are not showing up in my account. One concern that I had is that when I signed up yesterday. I noticed that there was not a security lock on the order page. I’m not sure who to notify about that faux-pas; but, it does need to be corrected. I was so excited to see that they were back I figured I would go ahead and check and see. After, I had already put my card information in, and just as I went hit the enter button, I noticed that there was no security lock on the orders URL page. Take my advice before you order make sure that feature get’s fixed. I have been sweating bullet’s since I placed my order. Moreover, I have double checked my email several times; neither did I receive a sales receipt, nor welcome to Craftsy. I would strongly advise everyone wait a bit until they are ready for prime time. Oh, I almost forgot! Most of the quilting classes I purchased are not available at this time on the new website. Many of the free classes we downloaded via Craftsy/Bluprint are on the website; but, they are no longer free… My advice is to wait a few weeks before you subscribe.
Interesting. Definitely some kinks to work out it sounds like. It was a really huge tech challenge to get everything migrated, that’s for sure, so let’s wait a few weeks to see how things shake out.
I am grateful for all the comments here. Thank you, women! I won’t be giving Craftsy my credit card number anytime soon. It’s one thing to have “technical issues” when starting something new; it’s another for them to steal money from the very people they expect to be customers.
Do you work for thecompany?
No, I don’t work for Craftsy. I’m the co-founder of this site, Craft Industry Alliance. We’re a trade association for craft business owners and one of the things we do is report craft news.
I would like to know the benefits of the premium membership. It was implied that members will have access to over 1000 classes. I love cake decorating and cannot get free access to a single class.
Please contact Craftsy directly for customer service questions about their products and services.
Excuse me, I just checked my email again, and I received a receipt for my subscription a few minutes ago. However, it does not say anything about my forever classes… I’m sure this will get worked out eventually; however, I still recommend waiting a few weeks before joining. e.g. I already own the majority of quilting classes provided at this time via their quilting category. It would be nice to know if they are still uploading classes to their site. Right now I’m out to lunch rather to keep the membership or not. The few classes in the quilting category offered that, I do not have, are not really classes I would be interested in. I have not had time to check the sewing or cooking class categories yet. At this time, I’m a bit disappointed with the quilting classes offered.
WEBS (yarn.com) is selling Cloudborn yarns and some kits that were available from Craftsy/Bluprint, and the prices are good.
Oh interesting! They sure are: https://www.yarn.com/categories/cloudborn-yarn They must have bought the inventory. Thank you!
Who is Abby Glassenberg. Very Interesting? Are you with Craftsy?
Hi Gail, No I don’t work for Craftsy. I’m the co-founder and president of Craft Industry Alliance, the website you’re reading this article on. We’re an organization for craft and creative professionals and we cover craft industry news.
I have no desire to join with a site full of ads! They offered me a subscription for $2.49 regularly 79.99 it says but no thanks. I can only imagine all the ads loading ……..ugh
The FAQs say that if you purchased “Forever” classes, Craftsy is giving you a free Premium Membership until your Forever classes migrate to your account:
“How will I access the classes I have purchased on the new Craftsy website? Your purchased classes will not be available at launch, but we are working hard to have your classes added to your account. In the meantime, please enjoy Free access to stream ALL Craftsy classes for 45 days.This is applicable only to those who purchased classes in the past. “
Cheryl Davin I have been a member of the original Craftsy and Blueprint and am very pleased to be able to continue as a member of the new TN Marketing Craftsy. One question I haven’t been able to get an answer to is; Blueprint owed me 5 free
forever classes from when I signed up with them last year. I was entitled to 12 free forever classes when I signed up for a yearly membership with them. I have used 7 of these free forever class credits but am still owed 5 free forever classes from them which I hadn’t picked out before they closed down with virtually no warning. I was wondering if TN Marketing will allow me to use these 5 free credits to pick out 5 free forever classes to add to my library of forever classes. I’m sure there are other members who are in the same position as me. Kind regards Cheryl
Cheryl Davin; yes I am in the same position as you – Besides problems with Blueprint I have yet to receive my coupons for the 9 class coupons in my transfer to Bluprint for 2019. I did not receive a response from my emails to Blueprint.I had followed up with requests for instruction on what I was expected to do to get my o/s forever classes. Call “you won’t have to worry, everything is being done as quickly as we can and all of your forever classes will all be in the account at the same time.” Several calls to BP when I actually got through – was told to ‘maybe call back in August or later’. Another call to BP ‘“we are in process of getting our transfers completed. Give us a call sometime in October – should have everything thing complete at that time’. I have purchased over 100 classes from the old Craftsy. Now I have not been able to get back into My Account due to various software problems; having COVID19 did not help either.Finally was able to deal with this again and spoke with ‘Joan’ in Customer Service just prior to Christmas #877-329-9375. She was extremely helpful in getting me on to the Craftsy site .. was able to see programs, account etc. Then I switched to another app which apparently shut down the Craftsy site as I wasn’t able to get back in. I was asked for a password for the past 2 days which didn’t work , so entered a new password. And tried various new PW’s but to no avail. So here I am still unable to get back in & this phone number is not getting me through to anyone.
If I buy the annual “membership,” do I gain access to all the classes for free or do I have to purchase any classes I’m interested in taking?
I am not able to log into Craftsy have selected “forgot password” and am not receiving the email to reset. Where or who do I contact now?
Maria, email your issue to Craftsy@program-director.net
I have been having the same issue and still Customer Service has not been able to resolve it. It is taking a very long time.
This what I have been told by Customer Service:
“Thank you for contacting us!
I do apologize but I was unable to locate an account under your email address. The accounts that were transferred to TN Marketing from BluPrint were for customers who had an active membership or who had purchased classes. If you purchased patterns they will not be available for 75 days so please check back in around mid-November. However, if you purchased a class from BluPrint, you can forward your full name and proof of payment to: Craftsy@program-director.net. Free classes from BluPrint were not transferred to an account. I apologize for in the inconvenience. ”
I have e-mailed Customer Service two bank statements,the ones I could find, that shows payments to Craftsy. Waiting for an answer, I will see what they will come up with now.
I asked this the last time you were online! If it is not opened up yet why am I being charged every month?
Please contact Craftsy directly for customer service inquiries.
I can’t even get to their customer service information. When I try to login to Craftsy, I only get an error screen. They just charged me a yearly membership of $84 and I can’t use it. Also, what happened to the Craftsy app? They are ripping people off!
Please answer me thank you
Cindy Weinke—the person who wrote this article does not work for Craftsy!! She works for an industry alliance. Craftsy is advertising on FB now, maybe try to reach them directly, again? A less than happy review In response to their current FB offer of a $5 annual subscription may get their attention. I found this site looking for reviews of Craftsy as I considered purchase. I was thinking “ for $5, not much to lose.” Reconsidering after seeing these posts.
I’m with you Kim. I saw the $5 offer on Facebook and also thought, “What’s $5?” but now I think it might be the start of an ongoing headache. I think I’ll wait.
The facts about the discussion with the teachers are not completely truthful. Yes, Bluprint did block instructors from chatting with yearly or monthly subscriptions but those who bought the class STILL had access to the teacher. There are so many websites that are free with access to talk to other experience quilters such as Quiltingboard.com.
Thanks for all your information and news on Craftsy/Bluprint! I hope TNN works more on the site. It would be great if there was a way to save favourites. Also, just so people are aware, I had cancelled my subscription on Bluprint after they notified us of it closing, however, my credit card info has transferred to the new site with a message saying I will be automatically renewed when my membership expires. That’s kind of disappointing. Now I have to email them to make sure it is cancelled but it makes me wonder how many people out there don’t realize this has happened and may not even know they will be charged by the new site at some point. Maybe they told me this somewhere in an email but I certainly missed it. Anyway, just putting that here because I wasn’t sure if people were aware.
Call your credit card company ASAP (like yesterday ! ) and dispute charges. Don’t let them get away with it !
Hi Heather, the same thing happened to me. I was charge a renewal ($79.38) in september without my authorization. I sent an email to customer Service and a first person said that he would cancel the renewal by refunding me through my Paypal account. Waiting for 2 weeks, then I sent a reply to the email saying that no refund was maide. A second person at Customer Service told me that she would send another request. Very strange thing happened on the 28 of october, I received a notification from PAYPAL, that an amount (REFUND) from Craftsy was PENDING. On the same day that amount was CANCELED by Crafsty. I phoned Customer Service to speak with a Manager. His name is Joe…He told me that he would send another request for the refund…He told me that it would take 7 to 14 days before it would be done. I am still waiting for the refund…I am very frustrated, like all of you that have been SKAMED. I really liked my courses in photography. They were very well made, and like others I have many courses owned forever (not to sure about the forever part). I was wondering if the educators could make a common front to put pressure on that company?
Same issue here. Yesterday EUR 79 was deducted from my PayPal account. I questioned it with PayPal but they say it was authorised. I guess I had autorenewal with Bluprint, but as that closed down I didn’t think about it. I don’t see an email address online and am based in Europe… will search further if I can find an email address. Outrageous. If it is serious then Craftsy should at least send me some notification of my renewal. Very poor service.
I couldn’t care less about the classes – I wanted their yarns. Very disappointed.
Check WEBS. They bought quite a bit of the backstock: https://www.yarn.com/categories/cloudborn-yarn
I’m waiting for a phone call from Craftsy. I’ve been a Premium Member since the CraftsyUnlimited option. It changed to bluprint and I still had unlimited access. NOW, they’re charging me $7.99 a month just to access my purchases without unlimited access to other content? Seriously? I couldn’t believe what the original rep. Told me so I’m waiting for a phone call from someone higher up. If this is indeed the case, I only have 11 classes that I’ve actually purchased. They should give the option of downloading the classes so you don’t have to pay to watch them over and over. Otherwise, I will definitely cancel my membership.
So many unhappy ex members here. Time for you all to get together, find a pro bono lawyer, and get your money back.
I have been very disappointed in what has happened to Craftsy through the years, and I did not like Bluprint at all. I would really like to be able to access all the classes I bought, and I don’t feel I should have to pay for those again, not even to stream them! Thankfully, I did download all the patterns I bought. Frankly, I will never subscribe to another subscription online again— and not just because of Craftsy. I lost all my digital magazines with Noro when they went to their new app. I asked if I would still have access to those, and thei response was basically “Huh? Um, no!”
I just received an “invitation” to subscribe for only $2.49 for a full year, with automatic renewal at the regular price of course, and I am wondering what the catch is. I have been reading different articles and what seems to be a factor is that this subscription will be loaded with advertisements. Does anybody know if the ads are related to the content you are watching or are they just random ads? Will the ads show even in your purchased classes? What is the catch of this $2.49 year subscription?
I got the “full year subscription for $5USD” in a youtube ad, and recognizing the Craftsy name, bought into it. Everything appears to be okay so far according to my dates in the membership details, everything looks to be in proper order (I only got a premium account a week or so ago). The “catch” is that automatic renewal has to be canceled manually on the company end—it’s not an option in your profile, so you have to contact the company if you decide you don’t want to renew.
That being said, I started looking for the reason so many free pattern listings re-directed back to the homepage, and that’s when I discovered the site was under new management. The Craftsy I’d known isn’t what I’m getting now (didn’t realize that on a surface skim of the site, with the exception of the missing marketplace), and I’m a bit sad about that. I’m hoping the new company fixes the dead free pattern links/removes the articles with all the free pattern lists so they’re not even on site for people to realize they’re missing, and/or builds new pattern lists, fast.
As things currently stand, I don’t think it’s worth my time to renew, but I’m hoping by the end of their first quarter (since this article mentioned that time frame) they’ll have changed my mind and gotten more content onto the site to hold me. If it doesn’t change by then, I’m definitely canceling the renewal.
I have premium access, but can’t seem to access them after watching a preview, I only see the option to purchase.
I am very disappointed in Craftsy, I was a member through it all, from Craftsy to Bluprint and now I was so looking forward to the new Craftsy however I can not sign in to my account. I have emailed them to have my password reset, and they are now telling me there is no such account, no email registered, I find it so funny when I have been with them for years and have so many patterns, classes and videos saved – however after going over and over with them, they just dropped me with no reply to my last email. I’m very upset with them and will no longer be a part of it. Still receive daily emails from them with all the latest news and with an invitatioto subscribe for only $2.49 for a full year but yet they tell me they have no such email registered. I feel like my account is not important enough for them to deal with so Goodbye and Farewell Craftsy.
Ricky, I’m the same but no reply to my emails and totally unable to log in. Feel very disappointed. It’s surely a very poor start to a new business venture for the new owners – set to fail.
Hi Jane, Sorry to hear you are in the same boat, you are so right, not a good start to a new business. I keep hoping something will turn up, but I am not counting on it.
I’m having the same issue – can’t log in to my account so can’t access any of my classes. I’ve emailed but have not received any response. After reading all the comments about credit cards being charged, I’m now worried about that! I had planned to cancel my annual membership but can’t find a number for customer service. Can anyone share that number?
Well, now that I know that Craftsy is going to put COMMERCIALS in the lessons people are paying for, I know I won’t be subscribing. YouTube is already dying from their overuse of commercials to try and make up revenue lost due to their very bad decisions.
To Mary the number I have for Crafts customer service is 888-891-7203 I have had no problems with my account or past purchases.
You say this sire is not a scam. I would consider a site that takes money, gives no service and refuses to respond to e mails a scam. It is a shame because the old site was so good, I never wanted to join this substandard site, but they have taken my 79 euro, locked me out of my membership and refused to answer numerous e mails.
Looks like we are all in the same boat no refunds for subs taken out of our accounts. I belong to other websites have never had this problem requests are made to renew never have had money STOLEN from my PayPal account. As with most no responses to my requests yes it is a SCAM
What happened to my patterns I purchased. My pattern library is gone!
Thank you all for writing in with your experiences. I had almost decided to gift a membership this year and look into it for myself. I will no longer do that. Very strange that there is like an advertising blitz out there to purchase membership with all these bad experiences.
Again, thank you.
I canceled my subscription to this site quite a while ago, but I just got charged $85.07. Please refund this amount and cancel my subscription. I no longer have a job and cannot afford this.
Thank you,
Lisa Bruno
Please reach out to Craftsy directly for customer service questions regarding your Craftsy account. We are not affiliated with Craftsy and can’t help you.
I believe crafty must be run by the same company that is running the sewing circle, because I had the same experience with them. I had signed up for the $2.49 annual rate last year, then was charged way over $100 this year, three weeks before it would have even expired. I had it on my calendar so that I could cancel it in time. They charge you early as a “convenience for the customer so that you are never without your subscription.” I was able to get mine cancelled quickly I believe for a few reasons. I grew up in Wayzata. It’s a small town so I was suspicious about them right off the bat, and in my email to them, I mentioned that I would notify the better business bureau, our state senator Amy Klobuchar (who grew up in Wayzata), and the state attorney general – who is the person one notifies when a business is scamming people if they did not promptly return my money and cancel my membership. I received my refund quickly. I notice that crafts is also based in Wayzata – its way too big of a coincidence. Maybe not technically a scam, but definitely People out to make money without putting anything substantial into the business.
Yes, TN Marketing owns National Sewing Circle.
I was a member with the original Craftsy and then Blueprint. For the past year I’ve been trying to get my purchased classes I bought through the original Craftsy. I’ve been given the same line that there is “no such account” when I gave them my old and my new email addresses and my name. They suggested I send them a list of the classes I bought. Of course I don’t remember all of them or what I paid for them. I have found only one email receipt from 2013.
Instead of a refund they gave me a “premier” year for free worth $7. The original Craftsy was wonderful but it should now be called “Graftsy”.
I think it’s a good idea to write to the BBB in Wayzata as well as the States Attorney General. This is a scam!
I did just file a complaint with the BBB. I was a Bluprint member and still have the documentation that my account was closed. Of course, we were all disappointed last year when we lost our purchases when the accounts abruptly shut down ~ additionally, I wasn’t able to fix a return that was in process at the time. This month, a premium membership renewal for Craftsy showed up on my credit card. I have never initiated an account with them after Bluprint closed. They’ve sold every ones emails and personal account information to Craftsy. That accounts to billing fraud and shaky business practice. Check your bank accounts folks!
I am hoping to be able to get all the classes I bought, and the knit alongs, back…
Can you access my account?
It has been very long since I signed up and I don’t recall my account’s status.
You need to go to Craftsy.com and either follow their directions on how to log in to your account or call their customer service line at the number listed at the bottom of their web page. They were very helpful when I called them and helped me to be able to access all my classes I have purchased over the years. The old Craftsy app no longer works. Just type Craftsy.com into your web browser and you’ll find most of your questions answered.
This website (craftstindustryalliance) is not affiliated with Craftsy. They have only reported on some of the changes to Craftsy.
Disappointed that there will be no teacher/student interaction element to the classes.
Also, they seem to have done away with all the student examples which I found very inspirational.
I just joined Craftsy in December for $5 through a Facebook ad. I don’t know what it was like before so I can’t compare but I think it’s incredible! I have been watching at least one video a day and although I was not a total beginner in any area I’ve checked out so far(quilting, crochet, painting, drawing, photography) I have learned SO MUCH already. I can’t believe I got access to all of these videos for so little. I imagine I will renew at full price next year. There are thousands of videos on so many topics and although I see in this article that there are supposed to be ads in the new format, I haven’t seen any. I think Craftsy is great, but again, I didn’t know what it was like before, so I guess I can understand those of you who liked it not liking whatever changes happened.
I used to be a member at Craftsy in the year before it was taken over by Blueprint. Craftsy was the most fabulous website but it lost something when Blueprint took over imo and so I did not renew. I was overjoyed to read that Craftsy was back on the map and wanted to rejoin and also buy a membership for a friend’s birthday, but I couldn’t find the website and clicked on here instead.
Having read all the comments I think I’ll give it a miss. Thank you ladies, you have saved me a lot of hassle, and Good Luck in getting your money back.
Hello – can anyone tell me if The National Quilters Circle is affiliated with Craftsy? Their advertising and business model seem so similar. I had almost signed up for Craftsy – very glad I didn’t. The National Quilters Circle looks very interesting to me but would like to know if anyone has any experience or knowledge of them?
Thank you very much!
Yes, they are both owned by TN Marketing. You can see all of TN Marketing’s communities here: https://www.tnmarketing.com/our-communities
Abby – Thank you very much for the information. Hope you have a wonderful day!
What have I bought from Craftsy that my CC was charged $79.99? I do not recall any purchase…
Please contact Craftsy for customer service.
Your dog bought a water bed.
I was an original Crafts member and purchased upwards of 50 patterns. They transfered to my Blueprint account and I only downloaded a few free things. When the new owners changed it back to Craftsy, I tried to access but was told there was no record of my account. Finally, mid-November 2020 my account showed up but without my patterns. Just got off the phone and was told unless I had a complete list of all my patterns they couldn’t help me. They blamed Blueprint for not ‘giving’ them my content. I’m beyond irate. They are NOT worth your money. Learn for free from youtube. I could just scream.
I’ve just spent 30 minutes looking for your quilt kits. All I get is join, membership fees. Not interested in that. I was very happy to see the crafty come back. But if this is what it will be . I will not be participating. I’ve spent Thousands of dollars over the years with crafty. I enjoyed the online ordering as I have mobility problems
Very unhappy with the “new” Craftsy. The only benefit to the classes was the interaction with the instructor. I would pay more for this benefit. Why not allow individuals the choice to pay more for exclusive access to the instructor.? There are many other platforms/videos by other companies that produce better classes, but that I avoided in the past due to lack of interaction with the teacher. Now I will be going to other places for my education.
Additionally, while a smaller issue, there is no place to add notes.
I’m still upset about what happened with Craftsy. When it became Blueprint, I could no longer access my purchached classes. After contacting customer support right away I received different directions from each customer service rep I spoke with. Nothing got me into my classes. I asked to speak to supervisors but they too were no help.
I have since given up hope of ever gaining access to my Craftsy classes. Why chase good money after bad.
I am also in utter amazement that anyone would sign up with what is now called the “New” Craftsy. This is not the Craftsy we joined and loved. This is a desperate attempt to fool folks into thinking Craftsy is back. It is not.
I’m abut frustrated that the spot our course I left off on does not bookmark, or that my viewing history is not saved!
Huge ripoff! Last year after I joined Craftsy for what’re ever they were joining people for $3.00, then my credit card was charged $125. Fought that and got my money back, now without notice I was charged $85, early December, now today I have been charged another $125. Not once was a notified that they would be taking money from my credit card nor did i receive a receipt. What is going on, don’t let them have your credit card. This is not how an honest business does business.
I have been with Craftsy from the start and spent a substantial and ridiculous amount of money between original Craftsy/Bluprint. Oh how I loved the original Craftsy and their kits which is long gone… now that was a company that cared about their customers! Now, its 2022 and a lone gone memory!
Now that a substantial amount of time has passed for this current Craftsy to get their act in gear, NONE of my original classes are showing and I spent a fortune on them!! So much $$ Im want to cry! I contacted and no help even though they said it was handled. Further, I was on the monthly plan and then they charged my credit card for a full year in December 2021! Sorry, but this company blows. I get a corporation is all about the bottom line but without happy customers you no longer have a business…. plain and simple. Not to mention, there are no new classes that are worth a damn, so do yourself a favor… if you 100% need an older class, buy it outright when there is a sale and don’t fall for their subscription crap because you will be the one burned in the long run. Im appalled at all this and its obvious Im not the only one. Craftsy … you are making something thats supposed reduce stress pretty darn stressful… thank you so much for that!
The customer service experience is poor. I ask a question. I get a reply the has nothing to do with my question. I seriously wonder if the customer service staff can read.
Maybe we should start bombarding the Attorney General and BBB. There is really no reason that I should have to pay to get access to classes that I already paid for and were marketed as lifetime access. If I do not get my classes back I definitely be filing with the law authority and BBB. I have hundreds of dollars invested in these classes.
I never received access to all the content I purchased from the old Craftsy, just kept getting told it would eventually migrate to Bluprint, it never did. I hated Bluprint and I still miss the old Craftsy, the new Craftsy does not compare.
Craftsy users who lost content they paid for …we should all start a class action lawsuit!